Customer support is available during the following hours:
■ Business Hours
Weekdays (excluding weekends, public holidays, and company holidays such as New Year holidays)
■ Support Hours
12:00 PM – 6:00 PM
Inquiries received during business hours are usually answered within 2–3 business days.Inquiries received outside of business hours will be answered sequentially from the next business day. Please note that responses may take some time.
Depending on the inquiry and the level of congestion, it may take longer for us to respond, or we may not be able to provide individual guidance in some cases. We appreciate your understanding.