Customer support hours are as follows.
■ Business days
Weekdays (excluding Saturdays, Sundays, public holidays, and our company closure periods such as the year-end and New Year holidays)
■ Support hours
12:00–18:00
Inquiries received during business hours are typically answered within 2–3 business days.
Inquiries received outside business hours will be answered in order from the next business day onward. Please note it may take some time for us to respond.
Depending on the nature of your inquiry and current volume, responses may take longer, and we may not be able to provide individual guidance in some cases. Thank you for your understanding.